Home Page

Feedback and complaints procedure

Our school is a community made up of

  •     parents
  •     children
  •     staff
  •     governors 
  •     the local community
  •     Hope Hamilton Church

We therefore very much want to hear your views.

What are you happy with - - please take time to tell us. It matters to know when we get it right.

What are you concerned about?

Do you have a good idea that will help us to make the school better?


There are lots of ways of telling us what you think:


Talk to us

If you have a problem the first thing to do is to talk to your child's class teacher.

Call in and if they're available, they'll be happy to see you. If not, ask to make an appointment.

If you are working, you can

write to them or

send an email c/o using their name as the subject line, or

call the office  on 01162 766121 - they will be happy to take a message or get a member of staff to call you back.


What then?

Hopefully we can work together to resolve the problem.

If the problem isn't resolved at this stage, then contact the head, Jacky Farnell, through the office or on  You will always get a reply and usually within 24 hours. Please note, this may take longer during school holidays. 


In the unlikely event that the problem still isn't resolved, then you can take your concerns in writing or by email to the chair of governors.



If you live in the local community and you are experiencing problems with issues such as parking or road safety, please don't hesitate to

give us a call on 01162 766121 - ask to speak to Nicola Maw, the business manager or Jacky Farnell, the head teacher


email us on

We very much want to be good neighbours and will be happy to talk to you about how we are trying to address these issues.


If you would rather send your concern directly to the office, please use this form. Don't forget to include your contact number or email address.

  • Name
  • Email
  • Message

The Stages of Complaints


The school complaints procedures has well-defined stages.   A flow chart of suggested stages can be found in Annex C.  At each stage it would be helpful to clarify exactly who will be involved, what will happen, and how long it will take.  There may, on occasion, be the need for some flexibility; for example, the possibility of further meetings between the complainant and the member of staff directly involved and further investigations may be required by the headteacher after a meeting with the complainant.  Both of these examples could be included.


There are three stages: 


  • Stage one: complaint heard by staff member, usually the class teacher  (though not the subject of the complaint);

  • Stage two: complaint heard by headteacher;

  • Stage three: complaint heard by GB’s complaints appeal panel;


    An unsatisfied complainant can always take a complaint to the next stage. Some procedures may allow for an additional stage if the LEA, Diocese Body (DB) or other external agency provides an independent appeal or review.


    A complaint will go directly to the Chair of Governors if it concerns the conduct of the Headteacher or a governor.

School Complaints Procedure