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Feedback and complaints procedure

Our school is a community made up of

  •     parents
  •     children
  •     staff
  •     governors 
  •     the local community
  •     Hope Hamilton Church

We therefore very much want to hear your views.

What are you happy with - - please take time to tell us. It matters to know when we get it right.

What are you concerned about?

Do you have a good idea that will help us to make the school better?


There are lots of ways of telling us what you think:


Talk to us

If you have a problem the first thing to do is to talk to your child's class teacher.

Call in and if they're available, they'll be happy to see you. If not, ask to make an appointment.

If you are working, you can

write to them or

send an email c/o using their name as the subject line, or

call the office  on 01162 766121 - they will be happy to take a message or get a member of staff to call you back.


What then?

Hopefully we can work together to resolve the problem.

If the problem isn't resolved at this stage, then contact the head, Jacky Farnell, through the office or on  You will always get a reply and usually within 24 hours. Please note, this may take longer during school holidays. 


In the unlikely event that the problem still isn't resolved, then you can take your concerns further as outlined in the Vines Complaints Procedure below.



If you live in the local community and you are experiencing problems with issues such as parking or road safety, please don't hesitate to

give us a call on 01162 766121 - ask to speak to Nicola Maw, the business manager or Jacky Farnell, the head teacher


email us on

We very much want to be good neighbours and will be happy to talk to you about how we are trying to address these issues.


If you would rather send your concern directly to the office, please use this form. Don't forget to include your contact number or email address.

  • Name
  • Email
  • Message


The Vines Complaints Procedure